Frequently Asked Questions

General
What is Duo?
Duo is an AI-powered computer for your home. You can connect Duo to other smart devices or use it as a standalone entertainment hub.

How much does Duo cost?
We’re limiting the first 1000 units to $399. After that, price will go up to $500.

Do you ship internationally?
Yes. Additional shipping costs and Value Added Tax (VAT) / customs fees apply depending on the country.

When will I get my pre-order unit?
We expect to start shipping our first batch of pre-orders in October 2017. While we will try our absolute best to meet this estimate, we may encounter unexpected shipping delays along the way.

What’s your refund policy like?
You can cancel your pre-order up to 60 days before your unit ships. You will be issued a full refund.

Device Details
Where do I put it?
We recommend using Duo in your living room or bedroom. Ultimately, this is up to you.

How do I hang it?
There are four notches in the back of the main display/mirror that you can use with any standard nails/screws. You can also prop it up on a table.

How heavy is it?
The main body weighs approximately 8 pounds. The separate computer box weighs less than 1 pound.

Does it come in different colors?
As of now, Duo is only available in white.

What material is it made out of?
The reflective surface is a 0.25” two-way mirror. The back panel and casing is ABS plastic, although this may change before mass production.

What about fingerprints?
Duo's reflective surface will be treated with a coat of anti-fingerprint (oleophobic) treatment before shipping. You can use any regular cleaning liquid and cloth to clean the surface.

Tech Specs
Final details and specs may change before shipping. We will post any production changes on our development blog.